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Return & Refund Policy

Hassle-free returns

The original ZenvorseGlobal return, replacement, and refund terms.

Last Updated: May 25, 2026

Thank you for shopping with ZENVORSE GLOBAL.

This Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted for products purchased through our website.

Company Information

ZENVORSE TECHNOLOGY LIMITED

Business Registration No:
80180458-000-04-26-1

SUITE 1604, EMPEROR GROUP CENTRE
288 HENNESSY ROAD, WAN CHAI, HONG KONG SAR

Email:
contact@zenvorseglobal.com

1. Return Eligibility

Customers may request a return or refund within 7 days of receiving the order, subject to the conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or order confirmation must be provided
  • The return request must be submitted within the required return period
  • We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund unless defective or incorrect:

  • Opened or used electronic accessories
  • Damaged products caused by misuse or improper handling
  • Clearance or promotional items
  • Customized or special-order products
  • Items returned without authorization

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos of the product and packaging
  • After review, we may offer replacement, partial refund, full refund, or store credit at our reasonable discretion.

4. Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns.

We are not responsible for lost or damaged return shipments.

5. Refund Processing

Approved refunds will be processed to the original payment method where applicable.

Refund processing times may vary depending on payment provider processing times, banking institutions, and currency conversion procedures.

Shipping fees, duties, taxes, and other non-refundable charges may not be refundable unless required by applicable law.

6. Order Cancellation

Orders may only be canceled before shipment processing begins.

Once an order has been processed or shipped, cancellation requests may not be accepted.

7. Fraud Prevention

For security and fraud prevention purposes, we reserve the right to:

  • Request additional verification information
  • Refuse suspicious refund requests
  • Limit or reject abusive return activity

8. Limitation

This Refund Policy does not affect any statutory rights available under applicable laws.

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

ZENVORSE TECHNOLOGY LIMITED
Email: contact@zenvorseglobal.com